What to do
Communication
Talk openly and calmly. Assure them that you just want to support them.
Encourage them to share their feelings and experiences. Ask open-ended questions. Summarise what they tell you so they know you understand
Active Listening
Listen to their story without distractions, interrupting, advice, and judgement.
Manage your emotional reaction (anger, anxiety, sadness) so they feel safe to speak.
Allow them to express themselves at their own pace.
Use non-verbal cues to show engagement (nod, face them, eye-contact)
Acknowledge your child’s feelings and let them know it’s okay to feel upset, angry, or scared.
Validating their emotions will help build trust
Conflict Resolution
- Offer your support to problem-solve together. Let them know they are not alone.
- Collaboratively identify solutions your child feels comfortable with
- Document the Incidents. Keep a record of specific incidents, including dates, times, locations, and people involved in case you need this later. Ask your child if they feel comfortable to do this and explain why
- Contact the School. Talk to your child about reaching out to the school for support. Discuss the importance of school involvement. Listen to any concerns they might have about this and provide them with reassurance
- Reach out to your child’s school to discuss the situation. Provide them with the documented incidents and ask for their intervention
- Educate yourself and your child. Teach your child about different forms of bullying, respectful behaviour, consequences of bullying and the importance of empathy
- Help them develop assertiveness skills to respond to bullying in a confident manner. Encourage them to speak up for themselves and set boundaries
Encourage Peer Support
- Help your child identify supportive friends or peers who can provide companionship and assistance
- Promote a Positive Environment at Home
Foster a supportive and open atmosphere at home where your child feels comfortable sharing their experiences
Notice when your child is stepping outside of their comfort zone, asserting themselves and opening up to you and reinforce this to build their confidence
- Monitor and Follow up
Monitor your child’s well-being and follow up to see if there are new incidents or improvements. Choose the right time and place (a quiet, comfortable and private space with no interruptions)
- Seek Professional Help
If your child is struggling emotionally, consider involving a mental health professional to provide support
Every child is different so your approach may need to be adjusted based on their personality and situation.
The key is creating a safe and open environment where your child feels comfortable sharing experiences and seeking help when needed.